Shipping policy

This policy applies to orders placed directly with us at store-uk.mirumi.tokyo. Mirumi bought at Harrods is fulfilled by Harrods under their own terms.

Where we deliver

We deliver within the United Kingdom only — including Northern Ireland, the Scottish Highlands and Islands and the Isle of Man. We do not currently deliver to the Channel Islands or to BFPO addresses.

Mirumi is sold in other countries through Yukai Engineering's own stores and official partners. Visit mirumi.tokyo to find the right one for where you are.

What delivery costs

Standard UK delivery is free on every order. There is no minimum spend and no surcharge for any UK region.

Express delivery is £7.95. It is tracked in the same way and moves faster once your parcel leaves us.

If you change your mind and send your Mirumi back, the cost of return postage is yours, and the £7.95 express upgrade is not refunded. Your Mirumi must also reach us complete and unsoiled, or we will deduct for any reduction in its value. The full terms are in our Refund policy.

When your order is dispatched

Every Mirumi is checked and packed by hand in London. We dispatch within one working day of your order being paid — working days are Monday to Friday, excluding public holidays. Orders placed at a weekend are dispatched on the following Monday.

Through September we are fulfilling reservations first, invited individually and in the order they were made. Your order is dispatched once you have completed your purchase, not when you reserved.

How long it takes

Once dispatched, standard delivery takes three to five working days. Please allow a little longer for the Highlands and Islands, Northern Ireland and the Isle of Man.

Express delivery takes one to two working days, including to those same areas.

In any event we will deliver within 30 days of your order unless we have agreed otherwise with you.

Carrier and tracking

We send every Mirumi on a tracked service with Royal Mail. You will receive a tracking link by email as soon as your parcel is on its way. Please allow a few hours for tracking to begin updating.

If nobody is in, the carrier may leave your parcel in a safe place or with a neighbour, or leave a card and take it to your local delivery office for collection or redelivery. If a parcel is left somewhere and then goes missing, tell us. That is still ours to sort out, not yours.

Delivery addresses

Please check your address carefully before completing your order. If you spot a mistake, email info@mirumi.london straight away — we can usually correct it if the parcel has not yet left us. Once a parcel has been dispatched we cannot redirect it.

If your parcel is late, lost or damaged

Your Mirumi is our responsibility until it reaches you. If your parcel has not arrived within seven working days of dispatch, or arrives damaged, or arrives with the Mirumi missing, write to info@mirumi.london and we will resolve it — by replacement or refund. You do not need to chase the carrier yourself.

Please open your parcel and check your Mirumi when it arrives, and tell us straight away if anything is not right. If you can, keep the outer box and the packaging for a few days, because it helps us pursue the carrier. Nothing we owe you depends on you doing that.

Returns

Our returns and refunds terms are set out separately in our Refund policy.

Your statutory rights

Nothing in this policy affects your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

Questions

Write to info@mirumi.london. We reply within one working day.

Mirumi UK is operated by Narwhals Corporation Limited, registered in England and Wales No. 09169403.