Refund policy

Returns and refunds

This policy applies to orders placed directly with us at store-uk.mirumi.tokyo. Mirumi bought at Harrods is returned to Harrods, under their own policy.

Changing your mind

You may cancel your order within 14 days of the day after your Mirumi is delivered. You do not need to give a reason.

To cancel, email info@mirumi.london with your order number, or use the cancellation form at the end of this page. Please tell us before sending anything back, so we can log it against your order. Once you have told us, send your Mirumi back within 14 days.

Return postage

You are responsible for the cost of returning the item and for its safe arrival. We recommend a tracked and insured service — the item remains your responsibility until it reaches us.

Condition of returned items

Please return your Mirumi complete — with the USB-C cable, pouch and packaging — and in clean, unsoiled condition.

You are welcome to handle it as you would in a shop: open the box, look at it, switch it on. You are liable, however, for any reduction in its value caused by handling beyond that. If your Mirumi is returned soiled, matted, damaged or incomplete, we will deduct an amount reflecting that reduction from your refund. Where it cannot be resold, that deduction may be the full price. We photograph all returns on arrival.

Refunds

We refund within 14 days of receiving your Mirumi back, or of your providing proof that you have sent it, whichever is sooner. Refunds are made to your original payment method.

We refund the price you paid together with our standard delivery charge. Our standard UK delivery is free, so there is nothing further to add. If you chose express delivery, the additional cost of that upgrade is not refunded.

If something is wrong with it

This is separate from changing your mind, and your rights here are greater.

If your Mirumi arrives faulty, damaged, not as described or not fit for purpose, tell us within 30 days and we will refund you in full. After 30 days, and for up to six months, we will repair or replace it. We pay return postage on faulty items, and no deductions apply.

Please inspect your order when it arrives and contact us straight away if anything is not right.

Exchanges

We do not offer direct exchanges. If you would prefer a different colourway, return your Mirumi under the terms above and place a new order.

Where to send returns

Mirumi UK
63 Curzon Street, Mayfair, London, W1J 8PD, UK

Please contact us before sending anything back.

Your statutory rights

Nothing in this policy affects your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

Model cancellation form

You do not have to use this form, but you may if you wish.

To Mirumi UK, Narwhals Corporation Ltd., info@mirumi.london:
I hereby give notice that I cancel my contract of sale for the following goods.
Ordered on / received on:
Name:
Address:
Order number:
Date: